This Privacy Policy describes how Loup River Public Power District (collectively, “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with our website, customer payment portal, ormobile application.
TYPES OF INFORMATION WE COLLECT
We collect information about you in a variety of ways depending on how you interact with us:
- Directly from you when you provide it to us, such as when you contact us, register for an account, or complete a form.
- Automatically by cookies, server logs, and other similar technologies when you interact with our website.
- From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties, or from publicly available sources. For example, if you submit a job application, we may conduct a background check.
The following provides examples of the type of information that we collect from you and how we use that information. If you fail to provide certain personal information when requested, we may not be able to fulfill obligations that we have to you or we may be prevented from complying with our legal obligations.
ACCOUNT
To the extent applicable, we may collect personally identifying information, including your name, contact information, account number, and other information we ask for when you create an account. We may also collect information relating to the actions that you perform while logged in to your account.
We use this information to provide account-related functionalities to our users. Accounts can be used for bill payment processing, viewing transaction history, monitoring energy usage, updating account contact information, and customizing account preferences to include alerts and reminders and method of bill delivery.
We limit the collection and use of information about our customers to that which is necessary to administer our business. We will not provide your personal information to nonaffiliated companies for the purpose of their independent telemarketing or direct mail marketing of any nonfinancial products or services.
NON-PERSONALLY IDENTIFIABLE INFORMATION
Loup Power District may collect information to be used for internal purposes to create summary statistics that allow us to assess the number of visitors, monitor system performance, and help us make our site more useful to customers.
Such information may include the name of the domain from which you access the Internet, the type of browser and operating system used to access our site, date and time you accessed our site, the Internet address of the website from which you linked directly to our site, email address (for inquiry emails only), and personally identifiable information.
MOBILE DEVICES
We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website.
We use this information to identify unique visitors and understand how users interact with us on their mobile devices.
HOW WE USE YOUR INFORMATION
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our website.
- To provide services.
- To improve our services.
- To conduct analytics.
- To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback.
- To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
- To debug, identify and repair errors that impair existing intended functionality of our website and services.
- To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
- For internal administrative purposes, as well as to manage our relationships.
- For such other purposes as you may consent (from time to time).
HOW WE SHARE YOUR INFORMATION
Loup Power District will not sell or trade any personally identifiable information derived from any online service to third parties.
We may share your information in a variety of ways, including to third parties that perform services on our behalf (such as payment processors), to comply with the law, to protect ourselves, or for other reasons with your consent. Any third parties with whom information is shared will provide the same or equivalent protection of information as required by applicable guidelines.
Last modified: May 1, 2026